FAQs

Please have a look at our frequently asked questions.

Whalen FAQs

The Model# will be located on the first page of the instructions above the item picture and on the carton box.

Please contact our Whalen Parts Department via phone- 866-942-5362 or fill out the form, here, with the product model number, and/or description, and we can further assist in your parts or hardware needs.

Whalen products are only available through our authorized retailer partners. We do not sell directly to the public. Depending on the item it might be sold exclusive to a retailer. Please contact your local retail store and ask them to check for any remaining stock in your area, city or state, or visit their website.

Please refer to your product’s assembly instructions for warranty information or contact our customer service team. Should this product be defective in workmanship, materials or fail under normal use, we will repair or replace it for up to one (1) year from date of purchase. Every Whalen Furniture product is designed to meet your highest expectation. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or province to province. The warranty covers purchases by the original party from an authorized Whalen Furniture retailer, not 3rd party purchases (i.e. purchased from a private party on an online website such as Craigslist, eBay, Marketplace, etc.)

Yes, we have touch up markers available for most of our products. If it was originally included with your purchase, they can be requested from our Whalen Parts Department. We do not offer touch up paint. Touch up crayons and markers are also available at local hardware and home improvement stores in a variety of color packs. These types of kits are made especially for furniture which works well in touching up minor flaws.

There should be detailed instructions packed in your furniture. Please contact our Whalen Parts Department; they can assist in identifying which instruction sheet to send to you via email. Please be prepared to provide the model number, or the product description, to ensure you get the proper set of instructions sent to you.

Each of our Whalen products are designed and engineered to hold various weight, depending upon the design. Every product has a weight limitation which is specified in the assembly instruction; please refer to your instruction manual for specific weight capacity limitations or contact our Whalen Parts Department.

Every Whalen product is designed, engineered, and tested to pass specific requirements set for our customer’s safety and product stability. We do not recommend, or advise, making alterations to your Whalen product. Doing so will void your warranty.

Unfortunately, an extra leaf is not available for purchase as this table was manufactured and tested to hold only the one included.

Unfortunately, this unit was not manufactured to be used with a side splash. We do not have side splashes available for the vanity.

No. The pedestal is not compatible with our ventilated towers; it can only be used with our solid tower items.

Augmented Reality FAQs

The functionality launches without an app.

Click on “View In Your Space” and point your phone at the floor to place the model. Try another area if the model does not appear immediately.

AR works on all devices. However, if a user tries to enter AR on an incompatible platform an explanation is given as to why it may not be functioning properly (too old of OS, unsupported browser or device, etc.)

The default scale is physically accurate to the room, you can place two fingers on the screen and move them toward or away from each other to control the zoom.

Please have a look at our frequently asked questions.

Whalen FAQs

The Model# will be located on the first page of the instructions above the item picture and on the carton box.

Please contact our Whalen Parts Department via phone- 866-942-5362 or fill out the form, here, with the product model number, and/or description, and we can further assist in your parts or hardware needs.

Whalen products are only available through our authorized retailer partners. We do not sell directly to the public. Depending on the item it might be sold exclusive to a retailer. Please contact your local retail store and ask them to check for any remaining stock in your area, city or state, or visit their website.

Please refer to your product’s assembly instructions for warranty information or contact our customer service team. Should this product be defective in workmanship, materials or fail under normal use, we will repair or replace it for up to one (1) year from date of purchase. Every Whalen Furniture product is designed to meet your highest expectation. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or province to province. The warranty covers purchases by the original party from an authorized Whalen Furniture retailer, not 3rd party purchases (i.e. purchased from a private party on an online website such as Craigslist, eBay, Marketplace, etc.)

Yes, we have touch up markers available for most of our products. If it was originally included with your purchase, they can be requested from our Whalen Parts Department. We do not offer touch up paint. Touch up crayons and markers are also available at local hardware and home improvement stores in a variety of color packs. These types of kits are made especially for furniture which works well in touching up minor flaws.

There should be detailed instructions packed in your furniture. Please contact our Whalen Parts Department; they can assist in identifying which instruction sheet to send to you via email. Please be prepared to provide the model number, or the product description, to ensure you get the proper set of instructions sent to you.

Each of our Whalen products are designed and engineered to hold various weight, depending upon the design. Every product has a weight limitation which is specified in the assembly instruction; please refer to your instruction manual for specific weight capacity limitations or contact our Whalen Parts Department.

Every Whalen product is designed, engineered, and tested to pass specific requirements set for our customer’s safety and product stability. We do not recommend, or advise, making alterations to your Whalen product. Doing so will void your warranty.

Unfortunately, an extra leaf is not available for purchase as this table was manufactured and tested to hold only the one included.

Unfortunately, this unit was not manufactured to be used with a side splash. We do not have side splashes available for the vanity.

No. The pedestal is not compatible with our ventilated towers; it can only be used with our solid tower items.

Augmented Reality FAQs

The functionality launches without an app.

Click on “View In Your Space” and point your phone at the floor to place the model. Try another area if the model does not appear immediately.

AR works on all devices. However, if a user tries to enter AR on an incompatible platform an explanation is given as to why it may not be functioning properly (too old of OS, unsupported browser or device, etc.)

The default scale is physically accurate to the room, you can place two fingers on the screen and move them toward or away from each other to control the zoom.